Refunds & Returns

RETURN AND REFUND POLICY

REFUNDS

At Vine & Shepherd, we desire to deliver high quality designs and pure happiness with each order. All of our products are custom made when you place your order.

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. Otherwise, we do not offer returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

Once you receive your order, look for an email from customer@trackorder.site. You can use this link to report an issue to customer support.

RETURNS

We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our customer support team is happy to assist with any questions, comments, or concerns.

Once you receive your order, look for an email from customer@trackorder.site. You can use this link to report an issue to customer support.